Inclusive Language

What we say becomes what we believe, which is why ensuring the words we use come from a place of respect, appreciation, and knowledge is vital to healthy working dynamics. In this language-based session, we will learn guiding principles on keeping up-to-date, honoring preferences, and navigating up to 24 categories of diversity. We will also learn what to do when mistakes (inevitably!) happen.

Learning Objectives

• Guiding principles for using inclusive language
• Tools for reaching colleagues, customers, and community members in inclusive, thoughtful ways
• Strategies for building and repairing trust
• Best practices for apologizing if and when missteps occur